Lunode

Lunode Terms of Service

These Terms govern the Lunode personal cloud, device connection, file synchronization and sharing, and subscription services provided by Luna Company (the “Company”).

Effective: September 1, 2026

1. Purpose and application

By creating a Lunode account or using the service, you agree to these Terms and the Privacy Policy. Payment and usage terms of Google Play, the Apple App Store, Microsoft Store, or another platform may also apply. Mandatory law and mandatory store terms prevail in the event of conflict.

2. Service and storage model

  1. Lunode is a P2P personal cloud that helps you browse, synchronize, transfer, and share files among phones, computers, and NAS devices that you own or are authorized to use.
  2. Original files normally remain on your devices. Company servers process operational metadata for accounts, devices, permissions, connections, and subscriptions, and may relay encrypted transfer data when a direct connection is unavailable.
  3. Web sharing, offline storage, previews, conversion, editing, and relay operations may create temporary data on a device or processing area. You must keep an independent backup of important files.
  4. If an end-to-end encryption key is lost, the Company may be unable to recover the encrypted file.

3. Accounts and age

  1. Provide accurate information and protect your credentials and registered devices.
  2. Do not use another person's account or disclose access credentials. If compromise is suspected, change the password, disconnect affected devices, and contact the Company.
  3. Lunode is not directed to children under 14. A child under 14 may not register without valid consent from a legal guardian.

4. Files, sharing, and your responsibility

  1. You must have the rights required to process, transfer, and share each file and must verify recipients and permission settings.
  2. A person with a share code or link may view, download, or upload within the permissions you set. Revoke a leaked link or change its permissions immediately.
  3. Device failure, storage damage, operating-system restrictions, network outages, or incorrect sync and deletion settings can cause data loss. Maintain a separate backup.

5. Prohibited conduct

You must not process unlawful or infringing content, distribute malware, access another account or device without authorization, bypass security, disrupt the service, abuse relay capacity, submit fraudulent purchases or refunds, make abusive automated requests, or violate law, public order, or store rules. The Company may restrict the conduct or suspend an account or connection to protect the service and, unless urgent, will provide the reason and a way to object.

6. Subscriptions, renewal, cancellation, and refunds

  1. Price, term, quotas, and benefits of Personal Pro, Family, and other paid plans are shown on the purchase screen. A subscription may automatically renew for the displayed period.
  2. Purchases, renewals, cancellation, and refunds are handled under the rules and account settings of the store where you purchased.
  3. Deleting a Lunode account may not cancel a store subscription. Cancel it in the purchasing store before deleting the account.
  4. A verified subscription may apply to supported devices signed in to the same Lunode account. Family membership and features follow the product description shown in the app.

7. Changes and interruption

The Company may change the service for security, legal, store-policy, technical, or operational reasons. Materially adverse changes will be announced in advance where practicable. Maintenance, incidents, force majeure, network or platform failures, and urgent security measures may temporarily interrupt the service.

8. Account deletion

You may delete your account immediately in the mobile or desktop settings, or authenticate with email and password on the web deletion page. Server account data is permanently deleted. Files stored on your devices and payment records held by a store are not automatically deleted.

9. Intellectual property

The Company or its licensors own Lunode software, trademarks, screens, and Company-created content. You or the relevant owner retain rights in your files. The Company processes them only as needed to provide, secure, and troubleshoot the service.

10. Liability

The Company applies reasonable security and reliability measures. To the extent permitted by law, it is not liable for loss caused without its intent or negligence by user devices, storage, networks, external stores, permission settings, failure to back up, or force majeure. Nothing in this section limits liability that cannot lawfully be excluded.

11. Changes to these Terms

The Company posts the change and effective date on the website or in the app. Material or adverse changes are generally announced 30 days in advance and other changes 7 days in advance. Urgent legal or security changes may be announced promptly after application.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Korea. The parties should first try to resolve disputes by agreement; otherwise, a court with jurisdiction under applicable procedural law may hear the matter. Consumers may use lawful consumer dispute-resolution procedures.

13. Company information

Operator: Luna Company
Address: 501, 13 Jangcheon-ro 19beon-gil, Michuhol-gu, Incheon, Republic of Korea
Email: support@luna-company.co.kr