Lunode Support

Need help with device connections, file sharing, photo backups, video playback or subscriptions? Contact Luna Company. No sign-in is required to view our support details.

Contact support

Email: support@luna-company.co.kr

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Useful information to include

• Device model, operating system and Lunode app version
• Affected feature, time of the issue and steps to reproduce
• Error message and screenshots with personal information hidden
• For connection or transfer issues, the other device type and whether you use Wi-Fi or mobile data

Frequently asked questions

My computer is offline or files will not transfer.

Check the internet connection and that Lunode is running on both devices. Wake a sleeping computer and check the connection again. Review failed items and errors in Settings → Transfers and use the retry feature.

Automatic photo backup does not start immediately.

Check the selected backup device, network conditions, photo permissions and background activity settings. Operating system restrictions or the target computer's availability may delay backups.

How do I cancel a subscription or ask about billing?

Manage renewal cancellation and refunds through the Apple App Store, Google Play or Microsoft Store account used for your purchase. Deleting a Lunode account does not replace canceling the store subscription. If a purchase is not reflected in your access, email the store name and order identifier without passwords or payment card details.

How do I delete my account and personal data?

Use account deletion in the app settings or the account deletion page. See the privacy policy for data deletion and privacy contact details.